1. #1
    Ruben Villager
    Mar 2017

    Exclamation Can't buy K-ching through the webset, or steam

    I have plenty of money in both my steam and my paypal for some reason each time I try to buy k-ching it said cashinfo failed transaction not completed. I have tried to make a ticket but it won't submit it keeps telling me (in the website where the tickets are to be sent) that I don't have enough detail. I don't know what's going on with the site but is there anything I can do????

  2. #2
    Cobo Service
    Apr 2011
    ~Portal of Otome~
    What browser are you using?
    I would suggest a different browser to try and submit in another ticket to the customer support.
    For you money you might want to submit a ticket or the support via PayPal or call the bank on what the issue might be happening?

  3. #3
    EO Hat Trap
    Mar 2011
    Try clearin the Cache and cookies of your browsers.

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  4. #4
    Ruben Villager
    Feb 2015
    I have a similar problem. Can't buy K-Ching with Karma Koin even though I confirmed that the card indeed has money. Tried to make a ticket but when I clicked send, nothing happened but scrolled me up to the top. I changed browsers, cleared cache and cookies, and tried multiple times. Still can't buy K-Ching or make a ticket... This is the error message "PayCash Chk Fail. RETVAL : 5555 ERRMSG : Your cash charge is limited."

  5. #5
    Ruben Villager
    Dec 2016
    Me too, although I used a gift card. I didn't even use any money this month

  6. #6
    Mar 2011
    piglet my guy
    Hi please don't necro 30+ days old threads. Locking.

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