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  1. #1
    Velder Noble
    Oct 2011
    2,834

    What do I do when CS ignores my tickets?

    So I've submitted a ticket, got a response with a list of tasks, I replied but had a couple of questions and now my questions have gone unanswered for 2 whole days now. Another ticket I submitted in Feedback has gone unaddressed as well. This is not my first ticket and CS is usually very prompt with responses, taking no more than an hour usually. I've never felt so ignored in my life. What can I do so they stop ignoring me? Who can I contact directly? Should I call the office or something?

    *EDIT*

    I was told to move on from this ticket, which I cannot do. To clarify, my ticket is in regards to my main character being bugged thus literally unplayable. Whenever I attempt a dungeon run with him Elsword freezes, but does not freeze when I run dungeons on the same account.

    Main freezing:
    https://www.youtube.com/watch?v=IdkPFz5l7LA

    Alt not freezing:
    https://www.youtube.com/watch?v=_UguwBiS2rA

  2. #2
    Elder Citizen
    Jan 2015
    479
    *looks at my 5/5 unanswered ticket*

    they said they were busy and will get back to me...D:

  3. #3
    Velder Noble
    Oct 2011
    2,834
    *looks at my 5/5 unanswered ticket*

    they said they were busy and will get back to me...D:
    geeze. at least they responded saying they cant respond? when was your last ticket?

  4. #4
    Bethma Guard
    Nov 2015
    小红点
    589
    Isn't their ticketing system under maintenance now? When did it start though?

  5. #5
    Velder Noble
    Oct 2011
    2,834
    Isn't their ticketing system under maintenance now? When did it start though?
    Not from my knowledge. I've been refreshing my ticket list and haven't seen any notifications about that. When did what start, my issue, or them ignoring me? My issue started after server maintenance. They started ignoring me 2 days ago.

  6. #6
    Bethma Guard
    Dec 2015
    528
    Isn't their ticketing system under maintenance now? When did it start though?
    Last May 17, it says until May 19 is there Maintenance.

  7. #7
    Velder Noble
    Oct 2011
    2,834
    Last May 17, it says until May 19 is there Maintenance.
    thanks! I guess it's still may 19th over there on the west coast. Just I just have to wait another day before revisiting the thread if there isn't a response.

  8. #8
    Feita Knight
    May 2014
    1,053
    thanks! I guess it's still may 19th over there on the west coast. Just I just have to wait another day before revisiting the thread if there isn't a response.
    It is still May 19th over here (California) plus the weekend is coming up so I'm not sure if they will answer it Saturday.

  9. #9
    Velder Noble
    Oct 2011
    2,834
    It is still May 19th over here (California) plus the weekend is coming up so I'm not sure if they will answer it Saturday.
    they usually respond on the weekends, but haven't responded to my original ticket. At least they informed me via my feedback ticket that they are experiencing a high volume of tickets.

  10. #10
    Feita Knight
    Dec 2015
    Up in the North
    1,071
    Feel the ache in your heart and move on, like I did when they ignored my tickets.

 

 

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